Privacy Policy

Introduction

Ascend Energy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Book a session through our website
• Subscribe to our newsletter
• Communicate with us via email

This information may include:

• Name (first and last)
• Email address
• Phone number
• Any additional information you choose to share in messages

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• General geographic location (city/country level)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and requests
• Process and manage session bookings
• Send appointment confirmations and reminders
• Improve our website and services
• Communicate with you about our services (with your consent)
• Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website (e.g., website hosting, email services)
• Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property
• With Your Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (where applicable)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites (such as Instagram). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.